Frequently Asked Questions

Common things we get asked about our disability services

A FAQ list to help you understand how it works.

If your question isn't answered here, please get in touch, we'd be happy to answer any queries you have.

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How can I trust the Support Workers at Auscare Day Services are qualified and have the appropriate skills to care for me or my family member? How do I know Auscare Day Services support staff will be right for me?

Disability Day Services ensures that all Support Workers have the qualifications and the appropriate experience and skills through a thorough screening/recruitment process. All staff are screened and verified with all checks we require for our compliance i.e. National Police Check, and First Aid before commencing any shifts. We also try our best to match staff and client with similar interests.

Why does my call to administration office sometimes go to a message service?

We can get very busy helping our clients and support workers, so if your call goes unanswered please leave a message and we will call you back at our earliest opportunity. (Registered clients have direct phone numbers of their support workers).

If I require service as soon as possible, what is the turnaround time?

Can be less than 48 hours! To ensure we provide you with the right support worker based on your needs, we need to have all the information we require before booking a Support Worker . This is also dependent on the location, the shift duration and time.

How do I know if I am eligible?

To become an NDIS participant you will need to meet the age, residency and disability or early intervention access requirements. In some States and Territories people currently receiving supports will be moving to the NDIS first.
To see if you meet the access requirements, use the NDIS Access Checklist on the website. (NDIS)

Once I have an NDIS Plan how can Auscare Day Services help me?

Everyone’s needs, preferences and aspirations are different . Help can range from assisting with just providing information and referral to supporting customers in many aspects of your individual plan.
If you are eligible for the NDIS we can help you to support your plan. Support can range from providing staff within many approved service categories. Your NDIS Plan is very specific in that you will have listed on your plan a number of categories that outline the range of supports you require.
Examples include
Assisting with daily personal living and assistance to access community social and recreation activities, etc.